Samanaga Secrets
Samanaga Secrets
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Removing the chaos of several Option requirements, Samanage clients can confidently and easily assess incidents, assignments, and property in one put.”
Perhaps the most typical positive responses about Samanage is its trusted consumer aid. “We are able to Call them through chat, electronic mail, telephone… the choices give us a lot of overall flexibility,” outlined just one of many contented consumers.
Thompson ongoing, “We believe that a strong, current market-leading ITSM Remedy presents us another persuasive merchandise to improve our ability to serve IT pros in businesses of all dimensions while meaningfully expanding our whole addressable market, like supplemental cross-sell options in our substantial and growing customer-base of greater than 300,000 buyers.”
The only real drawback is after you don’t will need some of these options, your company desk could possibly be carrying unnecessary baggage and cost. Mind that Samanage is ITIL-compliant; for those who’re not gunning for rigorous criteria or in case you’re a small or medium participant, Ensure that you be crystal clear about your particular wants for the duration of value quotation to avoid purchasing unused extra features.
For many of the merchandise reviewed With this helpdesk roundup, the problem is suitable options in Trade for that advantage and price-performance of the cloud provider Resolution. Not so to the Samanage IT Support Desk and Asset administration suite. No one can accuse Samanage of reducing corners In terms of functions.
In between stints for a journalist, I've worked being an IT expert, program growth manager, and advertising and marketing government for quite a few providers, including Microsoft, where I was a senior complex solution supervisor for Home windows Server. My emphasis is on enterprise tech testimonials at PCMag
I have been applying this software package for six a long time and have created lots of tailored programs with its assist. Due to its very simple capabilities, it did not consider me long for getting accustomed to it and make whole utilization of it in the development of my company. When I have a difficulty, I'm able to use the chat choice to get instantaneous options.
Second, he pointed out that Samanage allows you to oversee the whole asset lifecycle. Additionally you get vital info over and above the specs in the asset. “The agent then reviews back every day to Samanage with information points of interest concerning the asset’s functionality, location and other important factors.”
Samanage provides a cost-free check trial period of time, nevertheless it's only available for 14 times. That is not only briefer than almost all of the Opposition's thirty day period-prolonged test demo durations, it's also quite challenging to count on a shopper of The sort that Samanage hopes to appeal to to even be able to take a look at all its use cases in these a short time.
Eventually. But when compared with more simple and cleaner interfaces, even from competitors with equally wide feature sets like Vivantio Pro, I found its crowded person interface tricky to navigate.
We weren't in a position to check this characteristic, so be read more certain To guage by yourself totally in advance of banking on it.
As for reports, Samanage gives quite a few choices which includes handy experiences showing stats on incidents together with stock reports and contract studies. The opportunity to build customized studies is likewise bundled, which can be a boon in the event you've taken time to generate personalized fields and workflows.
We also found out that numerous large-amount IT specialists like Samanage’s asset monitoring functions. “It’s straightforward to deploy it by way of GPO,” admitted Harvey, a process analyst from a sizable company.
You’ll be able to read more about the top options of Samanage afterwards With this review. There is also a piece dedicated to our job interview with the business’s CEO who answered several of our thoughts connected with the app’s usability and future options for its advancement.